YOUR GUIDE

You have the right to be treated with dignity and respect at all times.

You may choose to make a complaint if you feel that:

• You were treated unfairly or disrespectfully

• An officer used inappropriate or disrespectful behaviour

• There was unnecessary use of force or poor decision-making

• You experienced discrimination or bias

• An MFNPS member breached policy or the law

• You are concerned about the level of service you received (for example, a delayed call response)

Your safety and privacy matter.

When making a complaint, you may:

• Bring a support person with you

• Request follow-up at a safe time or location

• Speak with a supervisor

• Request culturally informed or Elder support (where available)

If you need assistance navigating the complaint process, MFNPS staff can help guide you through the appropriate steps.

There are several ways to submit a complaint:

Option 1: Contact Your Local MFNPS Detachment

• Attend your local detachment in person

• Speak with a supervisor

• Submit a written complaint

Option 2: MFNPS Support Services

You may contact MFNPS Support Services directly:

Phone: 204-856-5370

Email: mfnps@mfnps.ca

Option 3: Law Enforcement Review Agency (LERA)

You may also file a complaint externally with the Law Enforcement Review Agency (LERA) of Manitoba. LERA is an independent agency that handles complaints about police conduct.

Address:

LERA

402-155 Carlton Street

Winnipeg, Manitoba R3C 3H8

Phone: (204) 945-8667

Toll-Free: 1-800-282-8069

Website: www.gov.mb.ca/justice/lera

LERA reviews complaints involving officer conduct, including matters such as:

• Disrespectful behaviour

• Abuse of authority

• Improper conduct

• Neglect of duty

• Unnecessary force (non-serious injury)

If you are unsure whether your concern falls under MFNPS or LERA, we can help direct you appropriately.

Providing detailed information helps ensure your complaint is properly assessed.

Please include, if available:

• Date and time of the incident

• Location

• Name or badge number of the officer (if known)

• A clear description of what occurred

• Names of any witnesses

• Photos or videos (if available)

If you do not have all of this information, you may still file a complaint.

Once received, MFNPS will assess your complaint.

Depending on the nature and severity of the concern, it may be:

• Reviewed internally by MFNPS Support Services

• Referred to the Law Enforcement Review Agency (LERA)

• Addressed through another appropriate review or accountability process

You may be contacted for additional information during the review.

Our goal is to ensure transparency, fairness, and accountability in all matters.

Policing is built on trust. MFNPS is committed to professional, community-focused service and to addressing concerns openly and respectfully.

If you have questions about the complaint process, please contact MFNPS Support Services for guidance.

MFNPS Support Services can be reached at (204) 856-5370 or via email at mfnp@mfnp.ca